FAQ
Our email TheLCNCompany@gmail.com is monitored during our regular business hours:
Mon-Fri | 9am-4pm eastern | excluding holidays
Please refer to this FAQ section for immediate assistance.
If your question is not answered here, please email us and your message will be answered in queue.
If your inquiry is regarding a current order, please note the order number on the email's subject line.
BOUTIQUE FAQ
While we take great pride in our craftsmanship, all products should be handled with care in order to avoid any damage
Please keep products away from extreme temperatures, water + moisture of any kind, and prolonged direct sunlight
Please keep products out of reach of children
Do not swallow products
Products are for external use only
Not all devices/screens/monitors are created equally, so colours may vary slightly in person
Due to intimate nature of products, all sales are final
If there is an issue with your product(s), please email us directly at TheLCNcompany@gmail.com and we will explore any potential solutions
DIGITAL FAQ
DIGITAL DOWNLOADS
When you purchase a digital product, you will receive the download 1 time. It will then be available for you to use as many times as you need, as it will now be downloaded to your device. Digital product purchases are intended for your personal use only.
EDITING DIGITAL PRODUCTS
While some minor editing can be made (adding text and photos) to purchased png files using a third-party photo editing app (at customer's own choice, and own risk), our digital products are geared towards consumers who wish to purchase ready-made digital products that don’t require any editing. In the future we may introduce fully customizable digital products.
EXCHANGES, REFUNDS, RETURNS
Digital products are automatically fulfilled once payment is processed, and therefore can not be exchanged, refunded, or returned.
FILE FOLDER ICONS AND STICKERS
In order to place File Folder Icons and File Folder Stickers exactly where you want them on your desktop, make sure that...
(MAC USERS): …you have selected "None" for the "Stack By" and "Sort By" options on your desktop's "Show View Options" menu (right-click on desktop to open)
(WINDOWS USERS): …you have unchecked "Auto arrange icons" on your desktop's "View" menu (right-click on desktop to open)
WATERMARKS
Watermarks are placed on digital products in our Store for product protection only. When you purchase a digital product, your download will not have watermarks on it.