FAQ

The LCN Company's email info@theLCNcompany.com is monitored during regular business hours:
Mon-Fri  |  9am-4pm eastern  |  excluding holidays

Please refer to this FAQ section for immediate assistance

If your question is not answered here, please send an email to info@theLCNcompany.com and your message will be answered in queue

If your inquiry is regarding a current order, please note the order number on the email's subject line


 

PRODUCT CARE

While LCN takes great pride in the craftsmanship of handmade pieces, all handmade products should be handled with care in order to avoid any damage

While every effort is made to ensure only top quality pieces are chosen for LCN's store, all curated products should be handled with care in order to avoid any damage

Please keep products away from extreme temperatures, water + moisture of any kind, and prolonged direct sunlight

Products should never have direct contact with perfumes, lotions, or chemicals of any kind

All products should be stored in proper containers and/or spaces, appropriate for the product's contents/materials

Store jewelry in a proper jewelry container, in a cool, dark space

Jewelry should be cleaned regularly with a soft, clean jewelry cloth

Remove jewelry before going to bed, and before any activity that could damage the jewelry and/or result in injury to your person 

Please keep products out of reach of children and pets

Do not swallow products

Products are for external use only

Not all devices/screens/monitors are created equally, so colours may vary slightly in person

Due to the nature of our products, all sales are final

If there is an issue with your product(s) when you receive it/them, please email info@theLCNcompany.com so that any potential solutions can be explored

 

YOUR QUESTIONS ANSWERED

How will I know my jewelry size?
Please refer to the Sizing Guide

How will I know which products are handcrafted by LCN, and which are part of LCN's curated collection?
Products handcrafted by LCN will say so in the product description

Do you ship to my country?
LCN ships within Canada, and to the continental United States

Can I cancel my order once it's been placed?
While great effort is made to fulfill orders as quickly as possible, there is a chance that you may be able to cancel an order or make an adjustment.
Please send an email to info@theLCNcompany.com immediately, with your request to cancel/adjust.
You'll receive a response confirming whether or not this is possible.
Until you receive a confirmation email, there is no guarantee of being able to cancel/adjust an order.

Can I change my delivery address?
While great effort is made to fulfill orders as quickly as possible, there is a chance that you may be able to change the delivery address you gave with your order.
Please send an email to info@theLCNcompany.com immediately, with your request to change delivery address.
You will receive an email confirming if a delivery address change request has been made in time or not.

Why do I need to pay customs duty? (for United States customers)

LCN ships from Canada.  Therefore, you are importing goods when have them shipped to your address in the United States.

This means that your package might be subject to any, or all, or none, of the following...
· duties
· customs fees
· taxes
...that are beyond LCN's control, and that are up to the discretion of U.S. Customs and Border Protection (CBP).

This article is from the website of U.S. Customs + Border Protection; acquired by The LCN Company on Sunday October 13, 2024.

It is imperative that you understand that you as the purchaser are solely responsible for paying for any duties and/or customs fees and/or taxes that CBP might apply to your package; and furthermore that a package may not be returned to The LCN Company for reason of declining to pay said fees.

It is also important to note that at the time of this posting, no customer in the U.S. has had any of these duties, fees, or taxes applied to their package from The LCN Company.  Again, this is up to the discretion of CBP; and while they may apply duties, fees, or taxes to a package, they do not always.